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Quality Management: Creating and Sustaining Organizational Effectiveness

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Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance ...

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Quality Management: Creating and Sustaining Organizational Effectiveness
2008, Pearson, Upper Saddle River, NJ

ISBN-13: 9780135005101

2nd edition

Hardcover

Quality Management: Creating and Sustaining Organizational Effectiveness
2004, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780132626439

Hardcover

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