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Completeness: 2managing for the 21st Century


Crosby's previous bestsellers--a total of 1.75 million sold--have defined the concept of quality management. Now, in this timely and accessible book, he presents a future-oriented program that adds important new elements to the basic quality-management equation. Filled with down-to-earth advice, practical case studies, and fascinating scenarios.

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Completeness: 2managing for the 21st Century
1992, Dutton Books, New York, NY

ISBN-13: 9780525934752


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