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The Big Book of Customer Service Training Games

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Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers ...

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The Big Book of Customer Service Training Games
2006, McGraw-Hill Publishing Co., London

ISBN-13: 9780077114763

UK edition

Paperback

The Big Book of Customer Service Training Games
1998, McGraw-Hill Education, New York, NY

ISBN-13: 9780070779747

Trade paperback

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