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Telephone Techniques and Technology


Telephone Techniques & Technology focuses on the skills required to use the telephone effectively in a work environment. These skills are vital to success whether an individual is an office assistant, a company operator, or a corporate executive. Each of the lessons emphasizes hearing, speaking, and writing activities.

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Telephone Techniques and Technology
1993, South Western Educational Publishing, Cincinnati, OH

ISBN-13: 9780538605281

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