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Quality & Performance Excellence


Packed with cutting-edge coverage that includes the latest theory and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to ...

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Quality & Performance Excellence
2015, CENGAGE Learning Custom Publishing, Mason, OH

ISBN-13: 9781305662223

8th edition


Quality & Performance Excellence
2010, South Western Educational Publishing

ISBN-13: 9780324827064

6th Revised edition

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