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Managing for Quality and Performance Excellence

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Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A ...

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Managing for Quality and Performance Excellence
2019, CENGAGE Learning Custom Publishing, Mason, OH

ISBN-13: 9780357442036

11th edition

Hardcover

Managing for Quality and Performance Excellence
2015, CENGAGE Learning Custom Publishing, Mason, OH

ISBN-13: 9781305662544

10th edition

Hardcover

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