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Hug Your Haters: How to Embrace Complaints and Keep Your Customers

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"Based on proprietary research and more than 70 exclusive interviews, New York Times bestselling author Jay Baer offers a new playbook for handling unhappy customers. Hug Your Haters provides the recipe for a mobile, social, right-now world where complaints are faster and louder than ever. Technology has evaporated the barriers of complaint. With smart phones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding ...

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Hug Your Haters: How to Embrace Complaints and Keep Your Customers
2016, Portfolio

ISBN-13: 9781101980675

Hardcover

Hug Your Haters: How to Embrace Complaints and Keep Your Customers
2016, Gildan Media Corporation, Old Saybrook

ISBN-13: 9781469034942

Audiobook CD

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