Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

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Filled with invaluable tips, tools, and powerful self-assessments, "Crucial Confrontations" provides readers with the hands-on skills they need to resolve the touchiest issues.

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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
2004, McGraw-Hill Companies, New York, NY

ISBN-13: 9780071446525

Trade paperback

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