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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

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One of today's most imaginative and influential executives explains how to achieve lasting success by more effectively connecting with customers. The chairman and CEO of Loews Hotels, Jonathan Tisch is a global leader in the travel and tourism industry--one of the world's largest and fastest-growing sectors.

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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience
2007, John Wiley & Sons, Hoboken, NJ

ISBN-13: 9780470043554

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Hardcover

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