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Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service

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Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights the key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.

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Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service
2011, Disney Editions, New York, NY

ISBN-13: 9781423145844

Revised, Updated edition

Hardcover

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