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Be Our Guest: Perfecting the Art of Customer Service

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In a brand-new series, the Disney Institute reveals the strategies that have sealed Disney's extraordinary reputation in a highly competitive and ever-evolving business environment. This edition features anecdotes and case studies from various companies that describe how they adopted the techniques learned in the Institute's seminars to create an environment that nurtures success.

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Be Our Guest: Perfecting the Art of Customer Service
2003, Disney Editions

ISBN-13: 9780786853946

Trade paperback

Be Our Guest: Perfecting the Art of Customer Service
2001, Disney Editions, New York, NY

ISBN-13: 9780786853076

Hardcover

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